Terms and Conditions

Payments, Deposits and Cancellations

Full payment is required at the time of booking to secure your treatment appointment, of which 20% is a non-refundable deposit.

We operate a 48 hour cancellation policy, If your plans have changed, please contact us at least 48 hours prior to your booked treatment to reschedule without forfeiting your non-refundable deposit. Providing 48 hours notice has been given, each booking can only be rescheduled once. Any further rescheduling requests, or requests for refunds received up to the 48 hours prior to your appointment, will be processed minus the non-refundable deposit.

In the unfortunate event you have been unable to give 48 hours notice, or do not turn up for your appointment, the full charge of the treatment will be non-refundable.

Harmony at the Barn offers holistic therapies exclusively to female clients only. Any bookings made that do not meet these terms & conditions will be cancelled and a refund issued minus the 20% non refundable deposit. For any bookings made within 48 hours of the session booked that do not meet our terms and conditions, treatment will be refused and the full charge of the treatment will be non-refundable.

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Repeated cancellations, rescheduling or failure to attend may result in the refusal of future bookings. 

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To helps us manage our time fairly and ensures appointments run smoothly for all clients, if you are running late for your appointment your treatment time may need to be shortened to stay on schedule, and the full fee will still apply.

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Events beyond our control

In the rare event of Harmony at the Barn needing to cancel your appointment due to illness, emergencies, or unforeseen circumstances, we will contact you as soon as possible.  You will be offered the chance to reschedule at a time that works for you depending on availability. 

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Health and Safety

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Our services are available to clients aged over 18 years of age.

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A full consultation form must be completed before your treatment, This includes a full medical history.  This will be sent to you by email after your booking is confirmed.  If it is not completed prior, it will be completed at the appointment and this time can be deducted from your treatment duration. 

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It is the clients responsibility to inform us of any changes in health or medical conditions prior to any appointment. 

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Although a specific treatment session may be booked in advance, the final focus and approach may change on the day following our initial consultation. Clients are welcome to adapt their treatment on the day, for example to focus on a specific area of concern and skip other areas. By proceeding the client confirms their consent to the updated treatment plan and understands that the full appointment time and cost still apply. 

 

By continuing with booked treatments, clients confirm they are fit to receive massage therapy and that they have disclosed any relevant health or medical information that may affect their treatment. It is the client’s responsibility to keep this information up to date before each appointment.

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Harmony at the Barn reserves the right to refuse treatment if:

• There are contraindications identified during consultation.

• A doctor’s note is required but not provided (e.g., high-risk pregnancy).

• The client is under the influence of alcohol, illegal drugs, or certain prescription medications (at therapist discretion).

• The client is visibly unwell, has a contagious illness (e.g. flu, vomiting, diarrhoea, or COVID-19 symptoms), or poses a risk to the health of the therapist or other clients.

 

If a session cannot go ahead due to non-disclosure or incorrect information, and it results in the therapist being unable to proceed on the day, the appointment will be marked as attended and full treatment cost will still apply.

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​Our massage table can safely accommodate clients up to 30 stone (190kg). Unfortunately, if a client exceeds this weight treatment will not be able to take place for safety reasons. 

 

Harmony at the Barn reserves the right to decline or stop treatment at any time if it becomes clear that the equipment may be compromised, or if the environment or situation poses a health and safety risk to the client or therapist.

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Pregnant clients

For the safety and wellbeing of you and your unborn baby, we are unable to offer massage treatments during the first trimester (weeks 1–12). Massage is available from week 13 onwards once you have received your first scan and are deemed a low-risk pregnancy. If your pregnancy is considered high-risk, we may ask for written consent from your midwife or GP before proceeding with treatment.

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Client Conduct & Behaviour Expectations

We operate a zero-tolerance policy for inappropriate behaviour, including but not limited to:

• Sexual advances or suggestions.

• Foul language.

• Aggressive or disrespectful behaviour.

We have the right to terminate the session immediately if we feel uncomfortable or unsafe and full payment will still be required.

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Special Offers & Discounts

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Our special offers and discounts are subject to the offer description and:

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• Limited to one offer / discount code per customer

• Subject to the expiry date advertised

• Discount codes must be entered by clients at the cart checkout to apply

• Any discount codes not applied by clients at the checkout will not be able to be applied once payment has been completed. 

• Discount codes are not valid on any gift card purchases

• The usual terms & conditions of Harmony at the Barn apply to any booking regardless of the discount or special offer.

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Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and are non-transferable and non-refundable.

The full terms & conditions for our services apply to all clients and treatment services. By completing your treatment booking and payment you are agreeing to our terms and conditions.